Summary: raybet collects only the personal data necessary to operate a safe, legal, and enjoyable gaming platform for Filipino players. We are transparent about what we collect, why we collect it, and how long we keep it. This policy is written in plain English so every player can understand it.
SECTION 01
1. Introduction
raybet ("we," "us," or "our") operates the online gaming platform accessible at raybet.bid (the "Platform"). We are committed to protecting the privacy and personal data of all users ("you," "your," or "the Player") who access or use our Platform.
This Privacy Policy describes how raybet collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform. It also explains the rights available to you under applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
By registering an account or using the raybet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the Platform.
This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the Platform.
SECTION 02
2. Personal Data We Collect
raybet collects the following categories of personal data from players:
2.1 Identity & Contact Data
- Full legal name
- Date of birth
- Gender
- Nationality and country of residence
- Residential address (including barangay, city, province, and postal code)
- Email address
- Mobile phone number
2.2 Verification & KYC Data
- Government-issued identification documents (e.g., Philippine passport, driver's licence, PhilSys National ID, UMID, SSS ID)
- Proof of address documents (e.g., utility bills, bank statements)
- Selfie or facial image for identity verification purposes
- Source of funds documentation where required by AML regulations
2.3 Financial Data
- Payment method details (e.g., GCash mobile number, PayMaya account, bank account name and number for BPI, BDO, or Metrobank)
- Transaction history including deposits, withdrawals, and wagers
- Account balance information
2.4 Technical & Usage Data
- IP address and approximate geolocation
- Device type, operating system, and browser information
- Session duration and login timestamps
- Pages visited and features used on the Platform
- Betting and gaming activity logs
2.5 Communications Data
- Records of your communications with raybet customer support
- Feedback, complaints, and survey responses
- Marketing preferences and opt-in/opt-out records
Data Minimisation: raybet collects only the personal data that is strictly necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or religious beliefs unless specifically required by law.
SECTION 03
3. How We Collect Your Data
raybet collects personal data through the following means:
| Collection Method |
Examples |
| Direct submission |
Account registration form, KYC document uploads, support enquiries, deposit/withdrawal requests |
| Automated collection |
Cookies, server logs, device fingerprinting, session tracking during Platform use |
| Third-party sources |
Identity verification providers, payment processors (GCash, PayMaya, banks), fraud detection services |
| Publicly available sources |
Sanctions lists, politically exposed persons (PEP) databases, court records where required by AML law |
SECTION 04
4. How We Use Your Personal Data
raybet uses your personal data for the following purposes:
- Account management: To create, maintain, and administer your raybet account, including processing your registration and verifying your identity.
- Service delivery: To provide you with access to games, sports betting markets, promotions, and all other features of the Platform.
- Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard.
- KYC and AML compliance: To verify your identity, assess the source of your funds, and comply with anti-money laundering obligations under Philippine law.
- Responsible gaming: To monitor your gaming activity, identify signs of problem gambling, and enforce responsible gaming tools such as deposit limits and self-exclusion.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal activities.
- Customer support: To respond to your enquiries, resolve disputes, and improve our support services.
- Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent.
- Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and security of the raybet Platform.
- Legal compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities including PAGCOR.
SECTION 05
5. Legal Basis for Processing
raybet processes your personal data on the following legal bases under the Data Privacy Act of 2012:
- Contractual necessity: Processing is necessary to perform the contract between you and raybet (i.e., to provide the gaming services you have registered for).
- Legal obligation: Processing is required to comply with applicable laws, including AML regulations, PAGCOR requirements, and tax obligations.
- Legitimate interests: Processing is necessary for raybet's legitimate interests in fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights.
- Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time.
SECTION 06
6. Sharing Your Personal Data
raybet does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only where necessary and lawful:
- Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, to process your financial transactions.
- Identity verification providers: Third-party KYC and AML service providers who assist us in verifying your identity and screening against sanctions lists.
- IT and platform service providers: Cloud hosting, cybersecurity, and software vendors who process data on our behalf under strict data processing agreements.
- Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other government bodies where required by law.
- Law enforcement: Philippine law enforcement agencies where we are legally required or permitted to disclose data in connection with criminal investigations.
- Professional advisers: Lawyers, auditors, and accountants who are bound by professional confidentiality obligations.
All third parties who receive your personal data from raybet are required to handle it in accordance with applicable data protection law and are prohibited from using it for any purpose other than the specific service they provide to raybet.
SECTION 07
7. Cookies & Tracking Technologies
raybet uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the Platform. Cookies are small text files stored on your device that help us recognise you and improve your experience.
7.1 Types of Cookies We Use
| Cookie Type |
Purpose |
Required? |
| Essential |
Maintain your login session, remember your preferences, enable core Platform functionality |
Yes |
| Analytics |
Understand how players use the Platform, identify popular features, measure performance |
No (consent required) |
| Security |
Detect and prevent fraud, bot activity, and unauthorised access attempts |
Yes |
| Marketing |
Deliver relevant promotional content to players who have opted in to marketing communications |
No (consent required) |
7.2 Managing Cookies
You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the raybet Platform and prevent you from accessing certain features, including your account.
SECTION 08
8. Data Retention
raybet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
- Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under Philippine law.
- KYC and identity documents: Retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later.
- Transaction records: Retained for a minimum of five (5) years in accordance with AMLC requirements.
- Support communications: Retained for three (3) years from the date of the communication.
- Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of your prior consent.
When personal data is no longer required, raybet will securely delete or anonymise it in accordance with our data retention and disposal procedures.
SECTION 09
9. Data Security
raybet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the raybet Platform
- AES-256 encryption for sensitive data stored on our servers
- Multi-factor authentication (MFA) for administrative access to systems containing personal data
- Regular penetration testing and vulnerability assessments conducted by independent security specialists
- Role-based access controls ensuring that only authorised personnel can access personal data
- 24/7 security monitoring and intrusion detection systems
- Regular staff training on data protection and information security best practices
Your Responsibility: While raybet takes extensive measures to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your raybet login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, raybet will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.
SECTION 10
10. Your Data Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by raybet:
- Right to be informed: You have the right to be informed about how your personal data is collected and processed — which is the purpose of this Privacy Policy.
- Right of access: You may request a copy of the personal data raybet holds about you, along with information about how it is being used.
- Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
- Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
- Right to data portability: You may request that your personal data be provided to you in a structured, commonly used, and machine-readable format.
- Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.
To exercise any of the above rights, please contact our Data Protection Officer at: [email protected]. We will respond to all verified data rights requests within thirty (30) days.
SECTION 11
11. Children's Privacy
The raybet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. raybet does not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will immediately delete that data and close the associated account. If you believe that a minor has registered on the raybet Platform, please contact us immediately at [email protected].
21+ Only: raybet enforces strict age verification. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.
SECTION 12
12. Third-Party Links
The raybet Platform may contain links to third-party websites or services for informational purposes. raybet is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
This Privacy Policy applies solely to personal data collected by raybet through the raybet.bid Platform and does not extend to any third-party platforms, payment processors' own interfaces, or external websites.
SECTION 13
13. Updates to This Privacy Policy
raybet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or by posting a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. Your continued use of the raybet Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy.
We encourage you to review this Privacy Policy periodically to stay informed about how raybet protects your personal data.
SECTION 14
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way raybet handles your personal data, please contact our Data Protection Officer:
- Email: [email protected]
- Response Time: Within 30 days for data rights requests; within 24 hours for general support enquiries
- Support Hours: 24/7, in English and Filipino
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.
Thank you for trusting raybet with your personal information. We take that trust seriously and are committed to keeping your data safe, secure, and private at all times.