Responsible Gaming at raybet

Age Verification

Why 21+ Matters

raybet enforces a strict 21+ age policy across all games, sports betting markets, and promotional offers on the platform. This is not just a legal obligation — it is a core part of our commitment to protecting young Filipinos from the potential harms of gambling.

Every new player who registers on raybet is required to complete a Know Your Customer (KYC) verification process. This includes submitting a valid government-issued ID — such as a Philippine passport, PhilSys National ID, UMID, or driver's licence — to confirm their age and identity before they can make a deposit or place a bet.

Any account found to belong to a person under 21 years of age will be immediately suspended, all winnings forfeited, and deposits returned at raybet's discretion. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.

Important: If you suspect that a minor is using the raybet platform, please contact our support team immediately at [email protected]. We will investigate and act promptly.

Player Protection Tools

Stay in Control with raybet

raybet provides a full suite of responsible gaming tools that every registered player can access directly from their account dashboard. These tools are free, easy to use, and take effect immediately upon activation.

Deposit Limits

Set a maximum amount you can deposit into your raybet account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period.

Session Time Limits

Set a maximum duration for each gaming session on raybet. When your session limit is reached, you will be automatically logged out. This tool helps prevent extended play sessions that can lead to fatigue and impaired decision-making.

Reality Checks

Enable periodic pop-up notifications during your gaming sessions that display how long you have been playing and how much you have wagered. Reality checks are a gentle reminder to pause, reflect, and decide whether to continue playing.

Cool-Off Period

Take a short break from raybet by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. This is ideal if you feel you need a temporary pause without committing to full self-exclusion.

Self-Exclusion

Permanently or temporarily exclude yourself from the raybet platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. This is the strongest tool available and is recommended for players who feel their gambling is out of control.

Loss Limits

Cap the maximum amount you can lose on raybet within a set time period. Once your loss limit is reached, your account will be restricted from further wagering until the period resets. Like deposit limits, reductions take effect immediately while increases require a cooling-off period.

How It Works

How to Self-Exclude on raybet

Visit raybet.bid and log in using your registered email address and password. If you are unable to log in, contact our 24/7 support team directly at [email protected] and we will process your self-exclusion request manually.

Go to Responsible Gaming Settings

Navigate to your Account Dashboard and select the "Responsible Gaming" section. Here you will find all available player protection tools including deposit limits, session limits, cool-off periods, and self-exclusion options.

Select Self-Exclusion and Choose Your Period

Choose between a temporary self-exclusion (6 months, 1 year, or 2 years) or a permanent self-exclusion. We recommend being honest with yourself about which option is right for your situation. Permanent exclusion cannot be reversed.

Confirm Your Request

Confirm your self-exclusion request. You will receive a confirmation email within a few minutes. Your account will be restricted within 24 hours. During this time, please refrain from attempting to create a new account — doing so violates our Terms & Conditions.

Seek Additional Support

Self-exclusion is a brave and positive step. We strongly encourage you to also reach out to professional support organisations who can provide counselling and ongoing assistance during your exclusion period. See the support resources section below.

Know the Signs

Is Your Gambling a Problem?

Problem gambling can affect anyone — regardless of age, income, or background. Many Filipino players who develop a gambling problem do not realise it until significant harm has already occurred. Recognising the warning signs early is the first step toward getting help.

Ask yourself the following questions honestly. If you answer "yes" to two or more of them, it may be time to use raybet's responsible gaming tools or seek professional support.

Q1 Do you spend more money on gambling than you originally planned?

Q2 Have you ever borrowed money or sold possessions to fund your gambling?

Q3 Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?

Q4 Do you gamble to escape problems, stress, or negative emotions?

Q5 Have you lied to family members or friends about how much time or money you spend gambling?

Q6 Do you find yourself chasing losses — continuing to gamble to try to win back money you have lost?

Q7 Has gambling negatively affected your work, studies, relationships, or finances?

If you answered yes to two or more questions, please consider activating raybet's self-exclusion tool or reaching out to a professional support service. You are not alone — help is available.

Healthy Habits

Tips for Safe Play

The vast majority of raybet players enjoy gambling as a fun, recreational activity. Here are some practical tips to help you keep it that way:

Set a budget before you play. Decide in advance how much you are comfortable spending and treat it as the cost of entertainment — not an investment.

Never chase your losses. Losing is a normal part of gambling. Chasing losses by increasing your bets is one of the most common paths to problem gambling.

Take regular breaks. Step away from the screen regularly. Use raybet's session time limits and reality check features to remind yourself to pause.

Do not gamble under the influence. Alcohol and other substances impair your judgement and can lead to decisions you would not otherwise make.

Balance gambling with other activities. Gambling should be one of many leisure activities in your life — not the primary one. Maintain your hobbies, social connections, and responsibilities.

Talk to someone you trust. If you are worried about your gambling, talking to a trusted friend, family member, or professional counsellor can make a real difference.

Get Help

Support Resources for Filipino Players

raybet is committed to connecting players who need help with the right support services. The following organisations provide free, confidential assistance to individuals and families affected by problem gambling in the Philippines.

PAGCOR Responsible Gaming

The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming programme that includes player education, self-exclusion registries, and support referrals. PAGCOR's responsible gaming framework is the primary regulatory standard that raybet aligns with.

National Center for Mental Health

The NCMH Crisis Hotline provides free, confidential mental health support 24 hours a day, 7 days a week. If gambling-related stress, anxiety, or depression is affecting your mental health, trained counsellors are available to help. Hotline: 1553

raybet Support Team

Our dedicated responsible gaming support team is available 24/7 to help you activate any player protection tool, process a self-exclusion request, or simply talk through your concerns. Contact us at [email protected] — we respond in English and Filipino.